Contact Us
How can we help?
Have a question about one of our kitchen, bath and body, or facial cleansing towels? Our team can help with product details, orders, payment, shipping, tracking, returns, refunds, and other inquiries.
Write to Us
service@myooof.comInclude your order number when asking about a purchase.
Questions About an Existing Order
Please include your order number and the email address used during checkout when contacting us. Providing these details helps us locate and review your purchase more efficiently.
Problems With Your Order
If your towel arrives damaged, defective, incomplete, or incorrect, contact us before returning or discarding any packaging. Please provide:
- Your order number
- A description of the issue
- Clear photos of the towel and any affected area
- Photos of the packaging and shipping label, when relevant
We will review the information and provide an appropriate solution in line with our policies and applicable law.
Before Returning an Item
Please contact customer support before sending any merchandise back to us. Do not automatically send returns to our registered business address. Once a return request has been reviewed and approved, we will provide the appropriate return instructions and destination.
Response Time
We aim to respond to customer inquiries within 24 hours. Requests requiring further investigation with a shipping carrier, payment provider, fulfillment partner, or product team may take additional review time.
Business & Contact Information
Myooof™ is operated by Chengdu Tika Duolun Intelligent Technology Co., Ltd.