Return & Refund Policy
How to request a return, report a product problem, and receive an approved refund for an order placed at myooof.com.
Return Window
Eligible items may be returned within 30 calendar days after confirmed delivery. Please contact us before the 30-day period ends. Eligibility is subject to the conditions below and any rights provided by applicable law.
Start a Return
Email service@myooof.com before sending a parcel. Include your order number, item name, reason for the request, and relevant photographs when the item is damaged, defective, incorrect, or incomplete. We will review the request and provide return instructions if approved.
Condition of Towels
For a preference-based return, towels should generally be unused, unwashed, complete, and in their original condition, with original packaging where reasonably possible. Opening an outer shipping package alone does not automatically make an item ineligible. Used, washed, altered, or customer-damaged towels may not qualify for a preference-based return.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, incorrect, or incomplete, contact us promptly with your order number and clear photographs of the item, packaging, and shipping label where available. After reviewing the issue, we will offer an appropriate remedy such as a replacement, refund, or other solution. This section does not limit rights under applicable law.
Return Address and Shipping Costs
Do not send returns to the registered business address without instructions. We will provide the applicable return destination after approval. For a preference-based return, the customer may be responsible for return shipping unless we state otherwise. Where a return results from our error or a confirmed product problem, we will provide an appropriate solution for reasonable return shipping costs.
Refund Review
Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are normally issued to the original payment method within 5–10 business days after approval. Your bank or payment provider may require additional time to post the credit.
Order Changes and Exchanges
Contact us quickly if you need to change or cancel an order. We will try to help before fulfillment begins. For an exchange, contact customer support so we can confirm product availability and provide instructions.
Business Information
- Brand
- Myooof™
- Website
- myooof.com
- Legal Company Name
- Chengdu Tika Duolun Intelligent Technology Co., Ltd.
- Owner / Legal Representative
- Ma Long
- Registered Business Address
- Room 486, 4th Floor, Chengdu Technological University Science and Technology Park Building, No. 1, Section 2, Zhongxin Avenue, Pitong Subdistrict, Pidu District, Chengdu, Sichuan Province, China
- Customer Support Email
- service@myooof.com
- Customer Support Phone
- +86 15794970063
- Customer Service Hours
- 8:00 AM – 10:00 PM Daily