We offer kitchen towels, bath and body towels, and facial cleansing towels. Please refer to each product page for its specific materials, dimensions, color options, and care instructions.

Follow the care label supplied with your specific product. Wash colors separately where appropriate, use the recommended water temperature, and avoid care methods that conflict with the label.

We aim to show products accurately. Color appearance can vary with screen settings and lighting, and normal manufacturing tolerances may result in minor variations.

Orders are normally prepared within 2–4 business days after payment confirmation and any necessary verification. During busy periods, processing may take up to 5 business days.

For supported U.S. destinations, standard carrier transit is generally estimated at 10–15 business days after dispatch. Processing time is additional. Delivery dates are estimates, not guarantees.

Available shipping options and charges are displayed at checkout before you submit payment.

When tracking becomes available, shipping details will normally be sent to the email address used at checkout.

Contact us as soon as possible. We will try to make changes before fulfillment begins, but changes cannot be guaranteed once an order is being processed or has shipped.

Eligible unused towels may be returned within 30 calendar days after delivery, subject to our Return & Refund Policy. Contact customer support before sending anything back. Used or washed towels may be ineligible for a preference-based return, without affecting rights for defective or incorrect items under applicable law.

Email us with your order number and clear photographs of the product and packaging. We will review the issue and provide an appropriate solution.

Email service@myooof.com or call +86 15794970063. Customer service hours are 8:00 AM – 10:00 PM Daily.